Customer Care

We help our clients establish benchmarks in world-class customer service. At Ferret, every agent / associate strives to bring exceptional experience to the client's customers and provide first contact resolution.

We provide exceptional experience in:

  • Customer retention
  • Research escalated cases and provide solution
  • Cross-sell / up-sell purchases
  • Compliant and query resolution
  • Activation and change of services
  • Billing queries
  • Product information support
  • Order management
  • Warranty / replacement support
  • Booking and reservations
  • Loyalty programs
  • Account queries and maintenance
  • Insurance claims calls