Technical Support

Rapidly changing technology and demand for simple to complex technology driven products has changed the service expectations of the customers. Ferret is providing all levels of technical support for businesses and consumers. This includes providing services for simple customer service, product information requiring specialist knowledge and complex issues management. The services also include tech-support related to escalations and high-end queries.

Provide step-by-step guidance to queries on:

  • Troubleshooting support
  • Installation support
  • Software usage and problems
  • Application and desktop related queries
  • Internet related issues
  • Connectivity problems
  • Up-sell / cross-sell services and products
  • Computer hardware queries
  • Product related services queries
  • Product up gradation and accessories